What’s in the bestselling book

85% of job success comes from being able to collaboratively solve
problems, resolve conflict and inspire others. Get this right and you’ll
have truly high performing teams.

Chapter summaries

Chapter 1: Conflict resolution

The PLEASE framework gives you all the practical tools you need to resolve conflict. Achieve win-win outcomes that everyone buys into and make stakeholders feel like heroes.

Chapter 2: Strong relationships

I walk you through each step of our MASTER framework. Build long-lasting relationships and push aside negative behaviour to create psychological safety for everyone.

Chapter 3: Leading & influencing

I introduce a new type of leadership based on empathy. Follow the LEAD framework to inspire and persuade everyone around you, regardless of where you sit in the hierarchy.

Chapter 4: Facilitation

Use the READY framework so people emotionally commit to your meetings and workshops. Lead and drive outcomes that everyone buys into and that actually happen.

Chapter 5: Storytelling

The DRAMA framework shows you how to create stories for every occasion. You’ll tell stories in an engaging way, getting stakeholders to buy into your deliverables and suggestions.

Chapter 6: Outbound comms

I give the full lowdown on our RRR-SSS presentation and ABC writing frameworks. Use your comms skills to influence and persuade stakeholders at all levels with ease.

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